Shipping policy

SHIPPING POLICY

Last updated: August 28, 2026

Thank you for shopping with CHERRYWIP.

ORDER PROCESSING

Orders are processed after successful payment and order confirmation.

Processing times may vary depending on the product, order volume, holidays, and other operational factors.

Estimated delivery information may be displayed on the product page, during checkout, or in your order confirmation.

SHIPPING DESTINATIONS

Available shipping destinations are shown during checkout.

If your country or region is not available at checkout, we may not currently be able to ship to that location.

SHIPPING COSTS

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

DELIVERY TIMES

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated.

Actual delivery times can vary due to:

• Carrier delays
• Customs processing
• Destination country
• Weather or transportation disruptions
• Public holidays
• Incorrect or incomplete delivery information
• Events outside our reasonable control

TRACKING

Where tracking is available, tracking information will normally be sent to the email address associated with your order after shipment.

Tracking information may take some time to update after the carrier receives the parcel.

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

CHERRYWIP does not control customs charges or processing times.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact hello@cherrywip.com immediately.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

FAILED OR REFUSED DELIVERY

If a parcel cannot be delivered because of an incorrect address, refusal by the recipient, failure to collect the shipment, or another circumstance outside our control, additional shipping charges may apply before the order can be resent.

LOST PACKAGES

If tracking indicates that your order has been delivered but you cannot locate it, please:

• Check with household members, neighbours, reception, or building management
• Check any safe-place delivery locations
• Contact the shipping carrier where appropriate
• Contact us at hello@cherrywip.com

We will assist you in investigating the shipment where reasonably possible.

DAMAGED PACKAGES

If your order arrives damaged, contact us as soon as possible at hello@cherrywip.com and provide your order number and clear photographs of the product and packaging.

CONTACT

For shipping questions, contact:

hello@cherrywip.com

CHERRY CORP LIMITED
Trading as CHERRYWIP

Unit 1603, 16/F, The L. Plaza
367-375 Queen's Road Central
Sheung Wan, Hong Kong