Refund policy
RETURN AND REFUND POLICY
Last updated: August 28, 2026
We want you to be satisfied with your purchase from CHERRYWIP.
RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
• Unused and in the same condition in which you received it
• In its original packaging where reasonably possible
• Accompanied by proof of purchase or order information
To request a return, please contact us at hello@cherrywip.com before sending any item back.
Do not return products without first contacting us, as we may need to provide specific return instructions.
NON-RETURNABLE ITEMS
We may not accept returns for:
• Items that have been used, damaged, altered, or improperly handled after delivery
• Personalized or custom-made products
• Gift cards
• Products that cannot be returned for hygiene or safety reasons once opened or used
• Items marked as final sale, where permitted by applicable law
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at hello@cherrywip.com and include your order number and photographs of the item and packaging where applicable.
If the issue is confirmed, we will arrange an appropriate replacement, refund, or other solution at no additional cost to you.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
ORIGINAL SHIPPING COSTS
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or where otherwise required by applicable law.
RETURN SHIPPING
Unless the product is defective, damaged on arrival, or incorrect, customers may be responsible for return shipping costs.
CANCELLATIONS
If you wish to cancel an order, contact us at hello@cherrywip.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
If an order cannot be cancelled, you may request a return after receiving it in accordance with this policy.
EXCHANGES
For exchanges, please contact hello@cherrywip.com. Availability of replacement items is not guaranteed.
CONSUMER RIGHTS
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
CONTACT
CHERRYWIP
Operated by CHERRY CORP LIMITED
Email: hello@cherrywip.com
Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong